Shipments and returns

Shipping

We have simplified shipping for you!
WE OFFER DOMESTIC & INTERNATIONAL SHIPPING AT FLAT SHIPPING RATES.


Please contact support#charlieshoes.com for shipping details, and if you are ordering more than 2 items from www.charlieshoes.com, please also contact support#charlieshoes.com team for reduced shipping rates.

Returns

EXCHANGE POLICY:
Exchanges are accepted within 7 days after you received the items. Buyers are responsible for return shipping costs. We cover the cost of one exchange per order, if the exchanged pair is correctly sent as per the request of the customer, and the customer is still not happy, we cannot offer a refund or further exchange.

In the event of public holidays and post office’s are closed, an additional 8th day will be accepted for returns/exchanges.

Any marks of wear and tear on any item will not be accepted for exchange or return

The shoes must be returned in the original packaging, with an external postal box to protect the CCL Shoe box.

RETURN POLCY:
Returns are accepted within 7 days after you received the items. The item must be delivered back to the studio by the the 7th day. Buyers are responsible for return shipping costs.

If your item has been customised, ie. the shoes have been ordered in a colour not displayed as a finished product on the website or you have requested additions to your shoes that are not shown on the website, this is considered a customised personal order which is not refundable under the Sale Of Goods Act 1979 UK legislation.

Exchanges are always offered to you if your item is of the wrong size or colour that you have requested, however upon an exchange pair being sent out, if you still find the item unsatisfactory and wish to get a refund, a 50% refund will be offered to cover part of the losses to Charlie shoes.

In the event of public holidays and post office’s are closed, an additional 8th day will be accepted for returns/exchanges. Charlie shoes. are not responsible for people’s engagements and do not waver any policies due to personal circumstance, it is the customers responsibility to arrange the shoes to be returned within the time frame.

Any marks of wear and tear on any item will not be accepted for exchange or return.

The item/s must be in their original unused and unworn condition, in their original packaging.

Note:

Charlie shoes have the right to take up to 9 working weeks if your order requires extra time or subject to delays outside the control of the company.

For those ‘defective items’ that are caused by our production process – Charlie shoes will be responsible for the shipping cost.


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